Clive Brook Volvo awarded top customer service award for the seventh year running

Clive Brook Volvo awarded top customer service award for the seventh year running

  • Local Bradford Volvo dealership has won the Motor Trade Partnership Excellent Customer Service Award for seven years
  • The award is presented by West Yorkshire Trading Standards Service

For the seventh year running, Bradford-based Volvo dealer Clive Brook has been awarded a top customer service accolade from West Yorkshire’s Trading Standards Service.

Achieving the West Yorkshire Trading Standards Motor Trade Partnership Excellent Customer Service Award underlines Clive Book’s commitment to putting the customer first.

The award followed a rigorous audit process of the Canal Road dealership by the West Yorkshire Trading Standards Service. As a member of the Motor Trade Partnership, Clive Brook must undergo this intensive annual audit of its dealership, adhere to a strict customer complaints procedure and only carry out servicing or repair work with the customer’s permission.

Customers buying from Motor Trade Partnership members can be assured they are purchasing a vehicle from a reputable dealer; one that goes to great lengths to ensure their vehicles exceed legal requirements and importantly, their customer’s expectations.

Last year, Clive Brook handled over 800 car sales and 2,500 sales enquiries, more than 4,500 workshop jobs and delivered in excess of £1.2 million worth of parts to both the trade and over the counter, equating to approximately 10,000 individual customer transactions and interactions over just 12 months.

Managing Director, Clive Brook commented: “Everyone here is delighted to have won this award for a seventh consecutive year. All the staff take real pride in delivering great customer service to every customer, at every opportunity.

“This is a fantastic demonstration of their commitment. It’s brilliant to see an external awarding body, one that is solely focused on the consumer and their rights and experiences, recognising their continued efforts.”

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