Case Study - Internal Communications

Client: Lex Vehicle Leasing

Issues

• Over 500 staff in 3 locations (Marlow, Manchester and Stirling)
• Working towards achieving Q6 status - staff understanding & active participation essential
• New HR strategy based on sharing knowledge & improving skill base - better internal communications vital
• Excellent intranet - but not utilised by staff

Results

• Staff motivation has improved through mediation
• Staff can clearly see new investment in internal communications - someone from outside to listen, liaise and provide feedback
• Use of intranet, Luthor, has increased:
  - Daily hits increased drastically
  - Section editors post up more stories
  - Has become a valuable resource for HR - training/induction
  - Has become THE place to find out what is happening in the company
  - Now plays a key role in educating staff on Q6
• Better return on its investment in Luthor

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